Naturally allergen-free (gluten-free, dairy-free, nut-free, soy-free)

Caffeine-Free

All orders are prepared and shipped from our Mornington Peninsula workshop via Australia Post.

Standard shipping is available for a flat rate of $9.95, with free standard shipping on orders over $75.

Express shipping is also available for a flat rate of $19.95.

Orders are dispatched within 2 business days. You’ll receive tracking details once your parcel leaves us.

Pre-orders ship according to their estimated dispatch date. If your order contains both in-stock and pre-order items, we’ll hold your available items to ship together with your pre-order. If you would prefer your in-stock items to ship immediately, please place a separate order for those items.

If your parcel is delayed or shows no tracking updates for 10 business days, contact us — we’ll investigate and arrange a replacement if needed. A re-delivery fee may apply for parcels returned to us due to an incorrect address or non-collection.

If you change your mind, you can request a return within 30 days of receiving your order. Items must be unopened, in their original packaging, and in the same condition as received. Proof of purchase is required.

To begin a return, contact us at support@goodnesstea.com.au. Please wait for approval before sending anything back — we’ll provide a return label and instructions. Returns sent without approval won’t be accepted.

We do not accept returns on sale items.

If your item arrives damaged, faulty, or incorrect, let us know straight away so we can resolve it quickly.

If you’d like to exchange an item, we recommend placing a new order once your return is approved.

Refunds are processed to your original payment method within 5 business days of approval. If you haven’t received your refund after 10 business days, contact us and we’ll follow it up.

Our teas are packed in clear cylindrical glass jars with dark wooden lids — designed to preserve freshness and built to be reused.

Our jars are fully recyclable, but also made to be kept — for refills, storage, or display.

We use clear glass jars because they are the most universally food-safe option—free from dyes, pigments, or coatings that may contain toxins or heavy metals. While some coloured or tinted glass can be certified safe, clear glass ensures purity, visibility, and peace of mind.

Refills are available in recyclable pouches, offering a lower-waste way to restock.

Every element of our packaging is sustainable and considered with care.