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Exquisite Tea, Exceptional Service
Your experience should be nothing less than exceptional. Whether you have a question, a request, or simply wish to share your thoughts, we invite you to reach out. Every inquiry is handled with discretion, thoughtfulness, and the personal attention it deserves.
We aim to respond to all inquiries within 24 hours. For urgent matters, please indicate so in your message, and we will do our best to accommodate you promptly.
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Frequently Asked Questions:
Where is my order? / How can I track my order?
Once your order ships, youβll receive a tracking link via email or SMS. You can use this link to follow your delivery in real time.
If you created an account at checkout, you can also log in anytime to view your order history and tracking updates.
If you canβt find your tracking email, please check your junk or spam folder β or contact us and weβll be happy to help.
How long will my order take to arrive?
Orders typically dispatch from our workshop within 1β2 business days. Shipping time depends on your location, but tracking is always provided once your order leaves us. Typically, once your parcel is with Australia Post, it will take 2-4 business days to arrive. This means from your order date to your order being delivered, it will take 3-6 business days. This is not guaranteed and your order may arrive later for reasons that are outside of our control.
Do you offer gift cards?
We do. Our digital gift cards are delivered instantly by email and can be used at any time. They can be purchased here.
How much is shipping?
Shipping is free for all orders over $75. For all order orders, shipping is $9.95 flat-rate.
Can I edit or cancel an order once placed?
If your order hasnβt been packed, weβll do our best to make changes. Email us as soon as possible at support@goodnesstea.com.au. If your order has been dispatched, then unfortunately you'll need pay for a new replacement order. We are not responsible if you have made a shipping address mistake.
Can I pause, change, or cancel my subscription?
Yes, at any time. Just log into your account to manage your preferences.
Are your teas certified organic?
Yes. Every tea we offer is certified organic by our suppliers, without exception.
Do your teas contain allergens?
Our teas are free of common allergens such as dairy, gluten and soy). However, our workshop does handle nuts, so traces may be present.